Executive Director of Community Experience
1 month ago
The Miles Nadal Jewish Community Centre (MNjcc) is a vibrant downtown hub open to all. With a rich 70-year history, this centre has welcomed millions of people to the corner of Bloor and Spadina.
Job PurposeWe are seeking an exceptional individual to lead our senior professional role of Chief Experience Officer (CXO). This dynamic position guides a team of talented program professionals who serve the needs of all ages and generations through Jewish, cultural, educational, and social programming and experiences. The CXO will oversee all core programmatic teams that comprise our diverse community.
This new position is designed to help us expand our reach by deepening relationships and connections with our community members as they transition through all life stages. By ensuring that the building itself and all interactions within embody our mission, vision, and values, we aim to create a sense of belonging and mutual concern across departments and experiences.
Main Responsibilities- Develop and lead a unified vision for community life at the MNjcc in close collaboration with the Executive Director and Senior Leadership Team.
- Create strategy, provide vision and leadership, and training to the professional team responsible for client-facing interactions. Analyze data and revise approaches as necessary to drive growth and improvement.
- Support the development of a data culture where departments use data to animate the team around shared goals and to regularly assess progress and identify opportunities.
- Build partnerships in the community that advance the work of the MNjcc, creating synergies and collaborations while garnering financial support to sustain and grow successful program areas.
To be successful in this role, you should have:
- An entrepreneurial spirit, a creative imagination, and a "can-do" approach, with a comfort level in speaking with communities one-on-one, in small groups, and larger settings.
- Relevant schooling in terms of university, college, or vocational training.
- Proven project and time management and goal-setting skills.
- Confirmed experience using data to inform your work and set goals, evaluate progress, and facilitate learning across your team.
- A minimum of 10 years' work experience with skills and experience managing people and teams and their associated budgets.
The salary range for this role is $120,000 - $160,000 per annum, depending on qualifications and experience.
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