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Customer Service Representative Commercial Banking

1 month ago

Canada NATIONAL BANK OF CANADA Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative Commercial Banking. In this role, you will be responsible for providing exceptional service to our business clients, answering their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Answer phone calls from business clients and provide support with their banking transactions and needs
  • Analyze and understand business clients' needs and advise them on the best solution and/or digital products
  • Follow compliance and fraud prevention rules in effect
  • Work in a dynamic and fast-paced environment with a focus on delivering excellent customer service
What We Offer

We offer a competitive compensation package, including a salary starting at $26.58/hour. In addition, you will have access to a wide range of benefits, including health and wellness programs, flexible group insurance, and a generous pension plan.

About Us

The National Bank of Canada is a leading financial institution with a strong presence in Quebec and across Canada. We are committed to building long-term relationships with our clients, teams, shareholders, and community. Our core values of partnership, agility, and empowerment inspire us to deliver exceptional service and support to our clients.

Requirements
  • Post-secondary education with relevant experience
  • Customer service experience
  • Ability to identify business opportunities
  • Fluency in English (spoken/written)
Why Join Us?

We are a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a wide range of financial services, including banking and insurance, as well as innovative investment and wealth management solutions. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.