Customer Experience Ambassador

14 hours ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. With a strong commitment to luxury and genuine heart, our team members around the world create unforgettable memories for our guests, residents, and partners.

As a Full-Time Seasonal Concierge at Four Seasons Resort & Residences Whistler, you will be an integral part of our dynamic and diverse team. You will have the opportunity to work in a fast-paced environment, providing top-notch service to our discerning guests.

Key Responsibilities:

  • Greet and register hotel guests, ensuring their stay with us is nothing short of extraordinary.
  • Utilize computerized systems to manage daily record sheets, guest accounts, receipts, and vouchers, ensuring accuracy and efficiency.
  • Collaborate with guests pre-arrival and during their stay to understand their preferences and offer insightful recommendations, adding personal touches to enhance their experience.
  • Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
  • Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
  • Ensure concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.

About You:

  • Prior experience in luxury hotel Front Office, Concierge, or Guest Services is highly desirable.
  • Knowledge of Whistler and surrounding areas is a plus, but not mandatory.
  • Demonstrated strong written and oral presentation skills are essential.
  • Able to multitask in a high-volume and demanding environment, prioritizing tasks and maintaining a positive attitude under pressure.
  • Proficiency in English, both written and oral, is mandatory.
  • Commitment to excellent service and teamwork is essential.

What We Offer:

  • Competitive hourly wage: $22.50 - $24.00.
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.

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