Restaurant Operations Manager

2 weeks ago


Cochrane District, Canada Hong Thai Restaurant Full time

Job Title: Restaurant Operations Manager


About Us: Hong Thai Restaurant is a well-established dining establishment seeking an experienced restaurant operations manager to oversee our daily operations.


Salary: $55,000 - $65,000 per year


Company Overview: Our restaurant offers a dynamic and fast-paced environment with a focus on delivering exceptional customer service. We are committed to providing our customers with a memorable dining experience and fostering a positive work culture among our team members.


Job Description:


Key Responsibilities:

  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct performance reviews to evaluate team member performance and provide constructive feedback for growth and development.
  • Organize and maintain inventory levels to minimize waste and optimize stock availability.
  • Ensure health and safety regulations are followed to prevent accidents and maintain a safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to secure the best possible rates.
  • Negotiate with clients for catering or use of facilities to expand our business opportunities.
  • Participate in marketing plans and implementation to increase brand awareness and drive sales.
  • Address customers' complaints or concerns in a professional and courteous manner to resolve issues promptly.
  • Provide exceptional customer service to build customer loyalty and retention.
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives.

Supervision:

  • Staff in various areas of responsibility to ensure effective teamwork and communication.

Work Conditions and Physical Capabilities:

  • Work under pressure to meet deadlines and handle multiple tasks simultaneously.
  • Perform repetitive tasks, such as data entry or paperwork, with accuracy and efficiency.
  • Maintain attention to detail to ensure quality control and accuracy.

Personal Suitability:

  • Demonstrate a client-focused approach to deliver exceptional customer experiences.
  • Utilize efficient interpersonal skills to build strong relationships with colleagues, customers, and suppliers.
  • Possess excellent oral communication skills to effectively convey ideas and information.
  • Showcase organized behavior to prioritize tasks, manage time, and meet deadlines.
  • Demonstrate a team player attitude to collaborate with colleagues and contribute to a positive work culture.

Requirements:



  • 2 years to less than 3 years of experience in a similar role.
  • College/CEGEP diploma or equivalent.
  • Permanent full-time position available (30-40 hours per week).
  • English language proficiency required.


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