Senior Service Operations Manager, ACT

1 month ago

Mississauga, Ontario, Canada Getinge Full time

Job Title: Regional Service Manager, Acute Care Therapies

Job Summary:

We are seeking an experienced Regional Service Manager to lead our Acute Care Therapies team. As a key member of our Service Department, you will be responsible for planning, organizing, and managing the activities of a service area and service depot operations.

Key Responsibilities:

  • Lead, train, coach, and develop the service team and execute all performance management initiatives.
  • Demonstrate effective change leadership and keep organization's vision and core values at the forefront of decision-making and action.
  • Drive process improvements by leading and managing projects that enhance customer satisfaction, loyalty, and improve efficiencies.
  • Troubleshoot and proactively collaborate with other departments to achieve operational excellence.
  • Manage the service depot activities and facility operations.
  • Ensure all incoming/outgoing calibration, maintenance, and repair services are meeting established performance metrics.
  • Responsible for overseeing the Demo/Rental operations.
  • Participates as one of the lead representatives in Service Dept. Audits and internal/external escalations.
  • Assist the Director Service in formulating strategies, tactics, and action plans to sell organization's products and services in support of corporate initiatives. Develop and implement strategies to meet/exceed goals established for all aspects of Getinge's Service business.
  • Prepare annual sales objectives and assist in obtaining individual sales objectives by providing marketing expertise and timely quotations.
  • Approve Sales quotes for 3rd party service sales businesses.
  • Prepare expense budgets and effectively control expenditures while completing all region operational functions.
  • Work with Technical Service Representatives to ensure improvement in the quality of workmanship throughout the region, to ensure that field on-the-job training assistance is being provided, and to ensure effective use of all tools and resources.
  • Ensure that all area personnel are trained to comply with all applicable policies and procedures including health and safety codes and procedures as mandated by the Company, customer requirements, and regulatory agencies, and ensure that the equipment calibration schedule is maintained.
  • Develop and maintain a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and internal departments, and encourages employee participation and initiative.
  • Assist sales support/marketing personnel in activities such as sales promotions, training, market research, and in executing special projects.
  • Assist sales personnel through accurate and timely submission of RFP's and Contracts for sales quoted service products. Work closely with Sales Directors to address customer needs and support equipment sales.
  • Resolve problems that may develop to the mutual benefit and satisfaction of the customer and Getinge.

Requirements:

  • Biomedical Engineering Degree or Diploma preferred.
  • 5-7 years' relevant business experience including decision-making, managing, or supervising.
  • Minimum 3 years' experience in high volume field service environment.
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system, and Microsoft Office applications.
  • Strong verbal and written communication skills.
  • People management skills.
  • Departmental budget development.
  • P&L familiarity and ability to understand basic financial reports.
  • Excellent interpersonal, organizational, communication, and listening skills.
  • Demonstrated ability to achieve service quota.
  • Ability to travel within Canada and on occasion internationally (Passport Required).
  • Valid driver's License.

About Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

  • Health, Dental, Vision, and Travel insurance benefits.
  • Registered Pension Plan with company match.
  • Paid Time Off.
  • Wellness initiatives & Health Assistance Resources.
  • Life Insurance.
  • Short and Long Term Disability Benefits.
  • Hybrid Work Arrangements (where applicable).
  • Parental and Caregiver Leave.
  • Volunteer Time Off Program.
  • Tuition Reimbursement.

We believe that every person and community should have access to the best possible care. Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.

Getinge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.

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