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Fairmont Gold Supervisor

2 months ago

Banff, Alberta, Canada Accor Full time
Job Title: Fairmont Gold Supervisor

About the Role:

We are seeking a highly skilled and experienced Fairmont Gold Supervisor to join our team at Fairmont Banff Springs. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcomed, cared for, and incredible.

Key Responsibilities:

  • Provide warm, anticipated service to exceed the needs and expectations of our discerning guests.
  • Perform all front desk duties, including accurately posting charges, assisting with check-in and check-out procedures, auditing, and reporting.
  • Review all Fairmont Gold reservations to ensure accuracy and adherence to standards.
  • Offer exceptional concierge services to guests, providing information on local attractions, restaurants, theaters, special events, and other available services and excursions.
  • Work a variety of shifts, including weekends, mornings, and evenings, to ensure seamless guest experiences.
  • Empower colleagues to resolve guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
  • Perform other duties as assigned.

Requirements:

  • Minimum 1 year of previous front desk supervisory experience in a large hotel, preferably in a luxury setting.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent knowledge of Micros-Opera PROPERTY Manager, Word, and Excel.
  • Previous experience in Royal Service and/or guest recovery, with excellent recovery skills.
  • Strong interpersonal and problem-solving abilities.
  • Graduate of a hotel management or hospitality program, an asset.
  • Highly organized, innovative, and results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
  • Excellent written and verbal communication skills.
  • Solutions-oriented, strong interpersonal skills, and problem-solving techniques.
  • Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times.
  • Constant sitting, standing, and walking throughout shifts.
  • On occasion, must be physically able to lift guest luggage and assist with guest room assignments.
  • Candidates must be legally eligible to work in Canada and possess ProServe certification.

Perks and Benefits:

  • Subsidized staff accommodation provided on-site for full-time status employees.
  • One complimentary meal per shift in our staff cafeteria.
  • Comprehensive benefits package, including medical, vision, and dental coverage.
  • Employee travel program with discounts on room rates, food, and beverage at Fairmont and Accor properties worldwide.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity and Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.