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Bilingual Customer Service Representative
2 months ago
About Scotiabank
Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
Job Summary
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional customer service to our Canadian Banking customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities
- Provide personalized customer service to Canadian Banking customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Use your knowledge of our products and services to offer valuable advice and solutions to customers.
- Take inbound phone calls from customers and branches, providing useful information and ensuring customers are satisfied with our products and services.
- Identify customer banking needs and provide customized solutions using accessible resources and navigating multiple systems.
- Respond to complaints and walk customers through basic troubleshooting or set up processes.
Requirements
- You are passionate about customer service and have experience in customer-focused roles.
- You are self-directed, performance-oriented, and able to resolve immediate customer enquiries.
- You are comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
- You have a high school diploma (or a recognized equivalent).
Perks
- Employee banking fees privileges.
- Pre-assigned allotted personal days to help with personal and cultural commitments.
- An extensive suite of customizable benefits.
- Opportunities for long-term savings (employee share program, RRSPs, pension).
- Access to thousands of internal learning courses.
- Global Tuition Program.
About the Role
This is a full-time position (37.5 hours) with a flexible work schedule. You will be required to work a variety of shifts, including evenings and weekends. You will have the opportunity to work in a hybrid work model, with a combination of working from home and in the office.
What We Offer
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
