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Customer Support Manager

2 months ago

Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our Customer Support department, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Lead and inspire a team of Customer Support Advisors to deliver exceptional customer service and achieve high performance targets.
  • Develop and implement effective coaching and training programs to enhance the skills and knowledge of Customer Support Advisors.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement and implement changes to enhance the customer experience.
  • Collaborate with other departments to ensure seamless communication and coordination of customer support activities.
  • Stay up-to-date with industry trends and best practices to ensure that our customer support processes and procedures are aligned with industry standards.
Requirements
  • 5+ years of experience in a people management role with a focus on customer support or service.
  • Proven ability to analyze and interpret data to drive performance and business improvement.
  • Demonstrated ability to lead and motivate a team to achieve high performance targets.
  • Strong communication and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work collaboratively with other departments to achieve business objectives.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.