Bilingual Customer Service Representative
2 hours ago
About the Role:
We are seeking a highly skilled and bilingual customer service broker to join our team at Orbit Insurance Services. As a key member of our VIP program, you will be responsible for providing exceptional service to our high-value clients and strategic accounts.
Key Responsibilities:
- Be the primary point of contact for VIP clients, building strong relationships and offering tailored insurance solutions.
- Shape the future of our VIP program by providing exceptional service and insights that drive growth and elevate the client experience.
- Take ownership of client interactions, handling inquiries, processing changes, and ensuring all underwriting standards and requirements are met.
- Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues.
- Contribute to the growth and development of our VIP program by sharing insights and recommendations with leadership.
Requirements:
- AMF license required.
- RIBO license (or a commitment to obtain one).
- Minimum of 3 years in personal lines automobile and property insurance.
- Proficiency in French and English is required.
- Intermediate knowledge of Microsoft Office Suite applications.
- A growth mindset and a desire to evolve your role as the VIP program expands.
What We Offer:
- Rewarding salary and bonuses that truly value your dedication.
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
- Defined benefit pension plan for a financially confident retirement.
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
- Access to a wealth of learning resources, including LinkedIn Learning for professional development.
- Flexible work-from-home and hybrid options.
- Unlock your potential with opportunities for advancement.
Join Our Team:
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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