Bilingual Customer Service Representative

2 hours ago


Waterloo, Ontario, Canada Orbit Insurance Services Full time
Job Title: Bilingual Customer Service Broker

About the Role:

We are seeking a highly skilled and bilingual customer service broker to join our team at Orbit Insurance Services. As a key member of our VIP program, you will be responsible for providing exceptional service to our high-value clients and strategic accounts.

Key Responsibilities:

  • Be the primary point of contact for VIP clients, building strong relationships and offering tailored insurance solutions.
  • Shape the future of our VIP program by providing exceptional service and insights that drive growth and elevate the client experience.
  • Take ownership of client interactions, handling inquiries, processing changes, and ensuring all underwriting standards and requirements are met.
  • Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues.
  • Contribute to the growth and development of our VIP program by sharing insights and recommendations with leadership.

Requirements:

  • AMF license required.
  • RIBO license (or a commitment to obtain one).
  • Minimum of 3 years in personal lines automobile and property insurance.
  • Proficiency in French and English is required.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • A growth mindset and a desire to evolve your role as the VIP program expands.

What We Offer:

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

Join Our Team:

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.



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