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Bilingual Customer Service Representative
7 hours ago
We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at AlgaeCal. As a key member of our Customer Success Centre, you will play a vital role in providing exceptional support to our customers, helping them navigate their bone health journey.
Key Responsibilities- Act as a knowledge base for customers, providing accurate and timely information about our products and their bone health benefits.
- Listen actively to customers, empathizing with their concerns and providing personalized support to help them make informed decisions.
- Process customer orders and returns, ensuring seamless transactions and resolving any issues promptly.
- Support customers through various channels, including email, phone, and other mediums.
- Update customer records, process accounts, and maintain accurate documentation.
- Fluency in English and Spanish (verbal and written).
- Strong customer service background and experience in a similar role.
- Passion for natural health and wellness.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A competitive starting salary of $50,000, with opportunities for rapid growth and advancement.
- A comprehensive healthcare plan and generous benefits package.
- A flexible schedule and the option to bank days for later use.
- A top-notch Mac computer and access to the latest technology.
- Supported professional development and continued learning opportunities.
At AlgaeCal, we're a heart-based company that prioritizes people and their well-being. We're a hyper-growth company that's always evolving, and we're looking for talented individuals who share our values and passion for making a difference. If you're a motivated and customer-focused individual who is passionate about natural health and wellness, we encourage you to apply for this exciting opportunity.
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