oxio Technical Support Specialist

1 month ago

Burlington, Ontario, Canada Cogeco Full time

Job Summary


The Telecommunication industry in Canada is experiencing a significant transformation, and oxio is seeking a skilled Technical Support Specialist to join its team. As a key player in the fast-growing ISP market, oxio requires dedicated professionals who can provide top-notch technical support to its customers. The ideal candidate will be passionate about delivering exceptional customer experiences, possess excellent problem-solving skills, and have a strong understanding of wired and wireless networking standards and protocols.

Responsibilities

  • Provide direct customer support by analyzing and resolving technical issues related to oxio's products and services.
  • Work collaboratively with internal teams to identify and implement process improvements that enhance the overall customer experience.
  • Develop and maintain a thorough knowledge of oxio's products, services, and technical capabilities.
  • Stay up-to-date with industry trends, technological advancements, and regulatory requirements.
  • Participate in workshops and training sessions to enhance technical skills and stay current with oxio's products and services.
  • Contribute to the development of knowledge bases, guides, and other resources to support customer support efforts.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
  • Develop and maintain a strong understanding of oxio's customer service standards and policies.
  • Engage with customers to understand their needs and provide personalized support to meet their expectations.


Requirements

  • Post-secondary degree in Engineering, Networking, or Computer Science, or an equivalent combination of education and related work experience.
  • 2+ years of experience in a technical support role, preferably in the Telecommunication industry.
  • Strong understanding of wired and wireless networking standards and protocols.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and customers.
  • Fluency in English and French is mandatory.
  • Ability to work in a fast-paced environment, with a strong emphasis on meeting customer service standards and deadlines.
  • Ability to adapt to new technologies, processes, and procedures.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
  • Ability to work independently and as part of a team, with a strong emphasis on collaboration and communication.
  • Ability to maintain confidentiality and handle sensitive customer information.
  • Ability to work in a shift-based environment, with flexibility to work evenings, weekends, and general holidays when scheduled.
  • Ability to work in a remote environment, with a strong emphasis on self-motivation and time management.

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Joe Apps Technology Support. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers and resolving complex technical issues.This is a permanent opportunity with a competitive salary of $60,000 per...

  • Technical Support Specialist

    2 days ago

    Burlington, Ontario, Canada Evertz Microsystems Limited Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Evertz Microsystems Limited.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide expert technical support to our global customers.Key Responsibilities:Provide timely and effective technical assistance to customers via phone,...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada ONTARIO INC. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at ONTARIO INC. This is a permanent full-time position, requiring 30-45 hours of work per week.About the RoleThis role involves providing technical support to users experiencing difficulties with computer systems, networks, and internet connectivity. The successful...

  • Technical Support Specialist

    2 months ago

    Burlington, Ontario, Canada ABB Full time

    About the Role:This position is part of ABB's Measurement & Analytics division, which is a leading manufacturer and supplier of smart instrumentation and analyzers. As a Technical Support Specialist, you will play a crucial role in providing technical support to external customers, coordinating with relevant stakeholders to obtain complete case ownership,...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Boundlessfellows Full time

    Company Overview:Boundlessfellows is a dynamic organization revolutionizing the grocery industry through innovative solutions.About the Role:We are seeking an exceptional Technical Support Specialist to join our logistics operations team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:We are seeking a skilled Technical Support Specialist to join our team at ML6 Search + Talent Advisory. This role involves providing Level I & II support to end-users, ensuring the seamless operation of computer systems, software applications, and hardware components.Key Responsibilities:Offer expert technical assistance through various...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Evertz Microsystems Limited Full time

    Evertz Microsystems Limited is seeking a highly skilled Technical Support Specialist to join our team in Ontario, Canada. This is a challenging role that requires expertise in software and hardware support engineering.About the JobAs a Technical Support Specialist, you will be working with major M+E customers globally, supporting enterprise-class products...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada ML6 Search + Talent Advisory Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at ML6 Search + Talent Advisory. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients in the manufacturing industry.ResponsibilitiesProvide timely and effective technical assistance to end-users via...

  • Technical Support Specialist

    2 days ago

    Burlington, Ontario, Canada Boundlessfellows Full time

    About UsBoundlessfellows is a forward-thinking company that's revolutionizing the grocery industry. We believe everyone should have access to the food they love and more time to enjoy it together.Job DescriptionWe're seeking an experienced Technical Support Specialist to join our team in Toronto, Canada. As a key member of our warehouse operations team,...

  • Business Transformation Specialist

    2 weeks ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    We are seeking a highly skilled Business Transformation Specialist to lead our cutover activities for BOT project deployment, ensuring a seamless transition with minimal disruption to our business operations. As a key member of our team at Global Technical Talent, you will develop comprehensive cutover plans, manage stakeholders, conduct thorough readiness...

  • Technical Support Specialist

    2 days ago

    Burlington, Ontario, Canada Instacart Full time

    We are seeking a skilled Technical Support Specialist to join our team in Toronto, Canada. As a key member of our support team, you will play a critical role in ensuring the successful installation and deployment of our warehouse carts.At Instacart, we believe that everyone should have access to the food they love and more time to enjoy it together. Our...

  • Technical Systems Specialist

    4 weeks ago

    Burlington, Ontario, Canada PeopleToGo Full time

    At PeopleToGo, we're seeking a skilled Technical Systems Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients.Salary: $45,000 - $55,000 per yearWe offer a competitive salary and benefits package, including medical and dental coverage, as well as a bonus...

  • SAP Tax Process Optimization Specialist

    1 week ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    **Job Overview:**We are seeking an experienced SAP Tax Process Optimization Specialist to join our team at Global Technical Talent. This 6-month contract role is based in Burlington, ON.**Key Responsibilities:Investigate and address gaps in the core template to ensure a smooth transition to SAP S/4HANA and SAP Ariba.Conduct business acceptance testing and...

  • Multilingual Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada ML6 Search + Talent Advisory Full time

    Job Description:We are seeking an experienced IT Help Desk Analyst to join our team at ML6 Search + Talent Advisory. The successful candidate will provide exceptional technical support to our clients in the manufacturing industry, ensuring seamless operation of computer systems, software applications, and hardware components.Responsibilities:Provide timely...

  • Senior Technical Support Specialist for Instrumentation and Analytical Products

    1 month ago

    Burlington, Ontario, Canada ABB Full time

    As a Senior Technical Support Specialist for Instrumentation and Analytical Products at ABB, you will play a critical role in providing exceptional technical support to external customers. This dynamic position requires strong communication skills, technical expertise, and problem-solving abilities.About the RoleThis is a Hybrid work model position that...

  • Technical Validation Lead

    4 weeks ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    About the RoleAs a Business Validation Lead - SAP, you will play a pivotal role in managing and supporting critical business validation test activities. This involves crafting comprehensive test plans, scoping test efforts, and authoring clear test scripts for execution.Key Responsibilities:Develop detailed test plans for planned releases and rollouts.Scope...

  • Technical Design Specialist

    4 weeks ago

    Burlington, Ontario, Canada THE ODANDETECH GROUP INC. Full time

    Job SummaryThe Odan/DeTech Group Inc. is seeking a highly skilled Technical Design Specialist to join our team. In this role, you will be responsible for preparing engineering designs and drawings, developing design sketches, and estimating costs and materials.About the RoleThis permanent position offers 40 hours of work per week with opportunities for...

  • Full Stack Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Instacart Full time

    About InstacartWe're transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. Our employees have the flexibility to choose where they do their best work, while staying connected and building community through regular in-person events.Overview of the RoleAs a Full Stack Technical...

  • Technical Systems Verification Specialist

    4 weeks ago

    Burlington, Ontario, Canada Evertz Full time

    About EvertzEvertz is a leading global provider of media and entertainment technology solutions.Job Title: Technical Systems Verification SpecialistJob Summary:We are seeking an experienced Technical Systems Verification Specialist to join our team. The successful candidate will be responsible for the application, verification, and automation of cutting-edge...

  • Senior Piping Technical Specialist

    2 weeks ago

    Burlington, Ontario, Canada Ausenco Full time

    About the RoleWe are seeking a highly skilled Senior Piping Technical Specialist to join our team in Burlington, Canada.