Bilingual Disability Claims Analyst

4 days ago


Ottawa, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Bilingual Disability Claims Analyst to join our team. As a key member of our insurance team, you will be responsible for adjudicating and managing disability claims in a team-oriented, multi-disciplinary, and digital environment.

Key Responsibilities
  • Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair, and thorough claim adjudication, while complying with policy provisions, procedures, and regulatory requirements.
  • Provide exceptional customer service and manage reputational risk.
  • Manage a large caseload of disability claims, calculate benefit payments, and implement claims management and return-to-work strategies, where warranted.
  • Communicate approval or denial decisions to clients in a professional and empathetic manner.
  • Exercise extreme care in handling sensitive claim information to maintain confidentiality.
  • Effectively communicate and build rapport with team members, stakeholders, and business partners using various techniques and collaboration from initiation to close.
Requirements
  • Post-secondary education, preferably in healthcare or a related field, or related work experience.
  • Bilingualism (English and French) is required, as you will regularly serve clients and conduct business with RBC partners and/or employees across Canada with English and French speaking needs.
  • High-level writing skills in French and English.
  • Strong analytical, critical thinking, and decision-making skills, with the ability to multitask and balance multiple goals and priorities.
  • Excellent customer service and telephone skills, with the ability to communicate complex and difficult information with professionalism and empathy.
  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), with proven time management, organizational, and problem-solving skills.
What We Offer
  • A Total Rewards program that includes flexible benefits, work-life balance, and career development programs and investment and retirement savings plans.
  • Competitive pay and high-earning potential.
  • All the tools, training, and team support you need to grow your career.
  • Flexible work-life balance options.
  • Sophisticated RBCI software tools to boost your productivity.


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