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Bilingual Disability Case Manager
2 months ago
We are seeking a highly skilled and bilingual Disability Case Manager to join our team at Canada Life Assurance Company. As a Disability Case Manager, you will play a critical role in managing assigned disability claims, evaluating medical information and job duties, and developing case management and return-to-work plans.
Key Responsibilities- Perform proactive management of assigned disability claims, including STD, LTD, and Life Waiver claims.
- Evaluate the extent of disability through effective verbal and written communication skills, conducting medical investigations by phone or in writing.
- Use critical thinking skills to make decisions based on the results of your overall assessment of each claim.
- Implement return-to-work programs and coordinate with employers.
- Conduct healthcare coordination and rehabilitation programs to ensure they meet employability goals.
- Bilingualism in French and English is required.
- Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
- Strong interpersonal, listening, and communication skills in a client-facing environment.
- Effective planning, organizational, and time management skills.
- Solution-oriented and strong decision-making skills.
- Team player with the ability to work independently.
- Tech-savvy, adaptable, and proficient with new programs/systems.
Canada Life is a leading insurer with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
