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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada KOCHWILSON & CO. LTD Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at KOCHWILSON & CO. LTD. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to technical issues and provide solutions to employees experiencing difficulties with computer systems, software, and other technical equipment.
  • Problem-Solving: Consult technical manuals, guides, and other resources to research and implement solutions to technical problems.
  • Training and Development: Provide training and guidance to employees on the use of technical equipment and software, as well as best practices for troubleshooting and resolving technical issues.
  • Documentation and Record-Keeping: Maintain accurate records of technical issues, solutions, and training provided to employees.
  • Team Leadership: Supervise and mentor other technical support staff, providing guidance and support as needed.
  • Business Systems Support: Provide technical support for business systems, networks, and internet services, ensuring that they are functioning properly and efficiently.
  • Equipment Setup and Maintenance: Set up and maintain technical equipment, including computers, printers, and other devices, ensuring that they are properly installed and configured.
  • Web-Server Backup and Recovery: Perform web-server backup and recovery operations to ensure that critical data is protected and can be recovered in the event of a disaster.
  • Customer Service: Provide excellent customer service to employees, responding to their technical needs and concerns in a timely and professional manner.
Personal Qualities
  • Accuracy and Attention to Detail: Ensure that technical issues are resolved accurately and efficiently, with attention to detail and a focus on quality.
  • Client Focus: Provide exceptional customer service, responding to employee needs and concerns in a timely and professional manner.
  • Interpersonal and Communication Skills: Develop and maintain strong relationships with employees, communicating technical information and solutions in a clear and concise manner.
  • Initiative and Problem-Solving Skills: Take initiative to resolve technical issues, using problem-solving skills to find creative solutions.
  • Organizational and Time Management Skills: Prioritize tasks and manage time effectively, ensuring that technical issues are resolved efficiently and effectively.
  • Teamwork and Collaboration: Work collaboratively with other technical support staff, sharing knowledge and expertise to resolve technical issues.
Support for Diversity and Inclusion
  • Accessibility and Inclusion: Provide awareness training to employees on creating a welcoming work environment for persons with disabilities.
  • Recruitment and Retention: Apply accessible and inclusive recruitment policies to accommodate persons with disabilities.
Support for Newcomers and Refugees
  • Recruitment and Mentorship: Recruit newcomers and/or refugees who were displaced by a conflict or natural disaster, and provide mentorship programs to support their integration into the workplace.
  • Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
Support for Veterans
  • Recruitment and Support: Recruit Veterans and provide support to help them navigate their transition into the civilian workforce.
  • Workshop and Counseling Services: Offer workshops, counseling services, or other resources to help Veterans adapt to the civilian workplace.
  • Flexible Onboarding Options: Provide flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
Support for Indigenous People
  • Cultural Competency Training: Provide cultural competency training to all employees to create a welcoming work environment for Indigenous workers.
Support for Mature Workers
  • Age-Discrimination-Free Hiring: Apply hiring policies that discourage age discrimination.
  • Phased Retirement Options: Offer phased retirement options to allow mature workers to gradually reduce their workload.
  • Phased Re-Entry Options: Provide phased re-entry options for mature workers who are returning to work after retiring.
Support for Visible Minorities
  • Discrimination-Free Hiring: Apply hiring policies that discourage discrimination against members of visible minorities.
  • Diversity and Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.