Bilingual Customer Service Specialist Position with Career Growth Opportunities

12 hours ago


Timmins, Ontario, Canada NTT Business Process Outsourcing Full time
Unlock Your Potential in a Dynamic Customer Service Role

We are seeking a highly motivated and bilingual customer service specialist to join our team at NTT Data. This role offers a unique opportunity for career growth and development, working with a global organization that values diversity, equity, and inclusion.

About the Role:

The primary responsibility of this position will be handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions, and website support. As a representative of our company and our clients' brand, you will directly influence cardholders' impressions of the quality of service and need to be focused on efficiency and the quality of customer interactions within our fast-paced and changing work environment.

Key Responsibilities:

  • Provide excellent customer service while responding to all inbound inquiries, including but not limited to application processing, account updates/inquiries, product information, and website support.
  • Naturally present recommended product offers to cardholders to assess interest and eligibility.
  • Achieve offer rate and sales targets by encouraging customers to discuss the benefits and features of supplemental products and services.
  • Accurately process offline customer correspondence.
  • Analyze information presented by the caller to process next steps according to the nature of the inquiry.

Requirements:

  • Bilingualism (English/French) is a requirement.
  • 1 year of previous customer experience required.
  • Contact center experience considered a strong asset.
  • Previous Financial Services experience would be considered an asset.
  • Knowledge of Credit Cards considered an asset.

What We Offer:

  • All equipment required for success in the role.
  • Virtual paid training.
  • Comprehensive benefits package (medical, vision, and dental).
  • Employee Assistance Program.
  • RRSP program options.
  • Short- and Long-Term Disability options.
  • Rewards and Recognition programs.
  • Internal career advancement opportunities.

Salary and Benefits:

This full-time position offers a competitive salary of $18.00-$20.00/Hr Bilingual (French/English). In addition, we provide a comprehensive benefits package, including medical, vision, and dental coverage, as well as Employee Assistance Program and RRSP program options.



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