Customer Experience Specialist

2 weeks ago


Timmins, Ontario, Canada BMO Financial Group Full time

About the Role:

At BMO Financial Group, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Customer Experience Specialist, you will play a key role in delivering exceptional service to our customers and prospects.

About the Job:

  • Deliver personalized banking solutions that meet customer needs and preferences
  • Identify opportunities to grow the customer relationship with BMO beyond personal banking
  • Collaborate with colleagues to provide seamless execution of customer transactions
  • Engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
  • Contribute to meeting branch business results and the customer experience

Requirements:

  • Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience
  • Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months)
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications
  • Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience

About the Salary:

The estimated salary for this role is $42,500 - $62,000 per year, based on factors such as location, skills, experience, education, and qualifications for the role.

About Us:

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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