Professional Bilingual Customer Service Representative

3 weeks ago


Timmins, Ontario, Canada NTT Business Process Outsourcing Full time

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you possess excellent communication skills, both written and verbal, and a strong ability to work in a fast-paced environment?

Overview of the Role

We are seeking a highly skilled and dedicated Bilingual Financial Customer Service Specialist to join our team at NTT Business Process Outsourcing. As a key member of our customer service team, you will be responsible for handling inbound calls from existing and potential customers, providing top-notch support and resolving issues in a timely and professional manner.

In this role, you will have the opportunity to grow your career with ongoing training and development opportunities, as well as the chance to work in a global organization where you can belong and make a real difference. Our commitment to diversity, equity, and inclusion ensures that every individual feels valued and respected.

Key Responsibilities
  • Provide excellent customer service through clear and concise communication, ensuring that customer needs are met and exceeded.
  • Handle inbound calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Naturally present recommended product offers to customers, assessing their interest and eligibility while promoting the benefits and features of supplemental products and services.
  • Achieve sales targets by encouraging customers to discuss their needs and preferences, and identifying opportunities to improve the customer experience.
  • Analyze customer information and identify solutions to resolve inquiries and complaints, ensuring that escalation processes are followed as necessary.

To succeed in this role, you must have a strong understanding of customer service principles and practices, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. We offer a competitive salary of $18-$20 per hour, plus comprehensive benefits package and opportunities for growth and advancement.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at NTT Business Process Outsourcing and discover a workplace where you can belong, grow, and make a real difference.



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