Customer Service Representative

19 hours ago


Timmins, Ontario, Canada NTT Business Process Outsourcing Full time
Job Title: Customer Service Representative - Bilingual Financial ExpertLocation: Work from HomeJob Type: Full-timeAbout Us:NTT Data is a global technology services company dedicated to delivering innovative solutions that help our clients achieve their goals.We believe in creating an environment where everyone feels valued, respected, and empowered to contribute their best work.Responsibilities:To provide top-notch customer service on inbound calls, respond to inquiries about application processing, account updates, product information, and website support with excellence.Naturally present recommended product offers to cardholders to assess interest and eligibility, and encourage customers by discussing the benefits and features of supplemental products and services.Achieve offer rate and sales targets while adhering to established departmental escalation procedures, Quality Standard Guidelines, and PCI compliance standards.Analyze information presented by callers to process next steps according to the nature of the inquiry, and identify and resolve complaints to achieve mutually satisfactory solutions.Remain current on program information, business initiatives, corporate products, and processes, and articulate program-specific information to external customers in a clear manner.Requirements:Bilingualism (English/French) is required, with at least 1 year of previous customer experience and contact center experience considered a strong asset.Previous financial services experience, knowledge of credit cards, and proficiency in Microsoft Suite Applications are also desirable.The ideal candidate will have excellent verbal communication skills, demonstrated active listening skills, analytical and problem-solving skills, and a positive attitude.What We Offer:All necessary equipment for success in the role, virtual paid training, comprehensive benefits package, Employee Assistance Program, RRSP program options, Short- and Long-Term Disability options, Rewards and Recognition programs, and Internal career advancement opportunities.Estimated Salary Range: $18.00-$20.00/Hour

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