Highly Skilled Bilingual Support Specialist
5 days ago
Hello, I'm Jéremy, a recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation, and customer service. Our team of experts speaks your language and operates in your world.
We're looking for a skilled bilingual support specialist to join our client's team in the construction industry, located in the Greater Montreal area. As a key member of our customer service team, you will play a vital role in contributing to the company's image by ensuring the quality of information provided to customers.
Main responsibilities:
- Ensure and monitor the integrity and accuracy of information entered into the customer management system when opening and updating customer accounts.
- Assist customers with account openings, updates, payments, complaints, or requests for information via telephone, email, or direct contact.
- Explain product sales conditions clearly and fairly.
- Conduct customer satisfaction surveys.
- Monitor and validate exceptional transactions on a daily basis and draw up analysis reports as needed.
- Participate in call center activities as defined by the Customer Service Supervisor.
Skill requirements include:
- A completed DES (Diploma of Collegial Studies).
- One to three years' experience in customer service.
- Strong communication skills in English and French, as well as computer skills.
- Customer service orientation and self-control.
- Ability to multitask.
The salary for this position is estimated to be around $45,000 per year, based on the job description and location in the Greater Montreal area. At Fed Supply, we offer a dynamic work environment and opportunities for growth and development. If you have what it takes to excel in this role, please apply now
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