Senior Manager, Key Account Management Team Lead

2 days ago

Toronto, Ontario, Canada VGW Full time
About the Role

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world.

Key Responsibilities
  • Develop a set of KPIs in conjunction with Growth Insights to monitor and report monthly on performance of account management functions, alerting in instances of suboptimal performance.
  • Identify potential high-value customer acquisition opportunities within Chumba Casino customer base.
  • In line with guidance from VGW's legal & compliance functions, explore and test external high value customer acquisition.
  • Drive creation of appropriate dashboards and monitoring tools to prioritise and optimise actions.
  • Develop and implement a performance management framework to ensure the team is performing as expected and accountable.
About You
  • At least 5 years of direct people management & leadership experience, ideally managing a large scale, dispersed team.
  • Demonstrated experience managing other people managers.
  • Several years experience within a VIP Hosting or account management team, or in a consumer-facing organisation that demands the very best customer experience for the most demanding clients.
  • Experience in online and offline events and hospitality is highly regarded.
About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions.

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