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Senior Account Management Lead

3 months ago

Toronto, Ontario, Canada VGW Full time
Senior Account Management Lead, Escalations & Triage

We invite you to be part of our dynamic team at VGW, a leader in the interactive entertainment sector that seamlessly merges innovation with creativity to deliver exceptional, free-to-play gaming experiences.

This position presents a remarkable opportunity within our Account Management division. As a Senior Account Management Lead, you will play a pivotal role in overseeing client relationships and ensuring satisfaction through effective escalation management and triage processes.

Key Responsibilities:

  • Lead a team of account managers in addressing client inquiries and resolving issues efficiently.
  • Develop and implement strategies to enhance client engagement and retention.
  • Collaborate with cross-functional teams to ensure seamless service delivery.

Qualifications:

  • Proven experience in account management or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze client needs and provide tailored solutions.

Join us in shaping the future of interactive entertainment at VGW.