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Customer Service Representative

1 month ago

Surrey, British Columbia, Canada Victaulic Full time

About the Role

Victaulic is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Process customer orders and respond to internal and external customer inquiries in a timely manner.
  • Expedite and source products to ensure customer requirements are met.
  • Deliver above-and-beyond customer service in a fast-paced environment.
  • Collaborate with internal departments to facilitate customer needs.

Requirements

  • 3-5 years' experience in customer relations.
  • Exceptional verbal and written communication skills.
  • Ability to meet deadlines, prioritize, and multi-task.
  • Proven people skills and ability to build and maintain strong customer relationships.
  • Familiarity with MS Office Applications.

About Victaulic

Victaulic is a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, we serve various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater.