Customer Service Representative

4 weeks ago


Surrey, British Columbia, Canada Prospera Credit Union Full time

Unlock Your Potential with Prospera Credit Union

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Prospera Credit Union. As a key member of our Member Service Centre, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide outstanding customer service through various channels, including phone, email, and chat.
  • Establish rapport with customers, address their concerns, and seek opportunities to deepen relationships.
  • Act as an ambassador for digital and self-service channels, educating customers on the ease and convenience of these options.
  • Refer customers to account managers and external business partners as needed, ensuring a seamless and rewarding customer experience.
  • Handle transactions, open personal and business profiles, and provide other banking services.
  • Participate in sales meetings and maintain accurate records of sales and service activity.

What We Offer:

  • A dynamic and inclusive work environment that values diversity and promotes growth.
  • A comprehensive benefits package, including a generous pension plan.
  • Opportunities for career advancement and professional development.
  • A hybrid work arrangement that allows for flexibility and work-life balance.
  • A commitment to community involvement and social responsibility.

About Prospera Credit Union:

We are a community-based, purpose-driven organization that has been serving local communities for nearly 80 years. With over $9.3 billion in assets and 120,000 members, we are one of the largest credit unions in British Columbia. Our vision is to help build vibrant, healthy communities, thriving local enterprises, and financially empowered people.



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