Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Brickyard Station Food Store in Surrey, BC.
About the Role:
The successful candidate will be responsible for providing excellent customer service to our guests, processing orders efficiently and accurately, and contributing to a positive and inclusive team environment.
Key Responsibilities:
- Provide exceptional customer service to guests in a courteous and efficient manner
- Process orders accurately and efficiently
- Balance cash tills accurately on a daily basis
- Contribute to a positive and inclusive team environment
Requirements:
- Previous experience in retail operations an asset
- Excellent customer service skills and a desire to provide a great shopping experience for every guest
- Above average communication, interpersonal, and conflict resolution skills
- Proven track record as a self-starter, dedicated, and reliable
- Ability to work well in a fast-paced environment
- Must be committed to a SAFE work environment
- Able to perform physical job duties including lifting, pushing, and pulling up to 50 lbs.
What We Offer:
- Competitive wages
- Wage increases based on hours worked and meeting expectations in the position
- Annual bonus program for all eligible team members
- Comprehensive benefits package and an employer-matched pension plan for eligible positions
- Team discount on gas, liquor, food, fashion, hardware, feed, and restaurant purchases
- Co-op membership with an annual dividend payment on qualified purchases
- Education assistance program
- Learning opportunities to grow and develop and foster a culture of teamwork and innovation
About Us:
Otter Co-op is a diverse and growing organization serving the Lower Mainland, Fraser Valley, and BC Interior since 1922. We operate multiple food and pharmacy stores, liquor stores, feed mills, bulk petroleum facilities, restaurants, and gas stations. We are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence.
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