Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at AMPCO Manufacturers Inc. As a key member of our Sales & Marketing department, you will play a vital role in ensuring customer satisfaction by managing the order flow from initial request to final delivery.
Key Responsibilities- Order Processing: Receive and review orders from customers and account executives, ensuring all necessary information is complete and input orders into Syteline ERP.
- Customer Communication: Regularly communicate with the production team to track the status of customer orders and provide timely updates to customers.
- Issue Resolution: Address routine customer complaints and escalate more complex issues to the account executive when necessary.
- Quality Assurance: Notify the Quality Assurance department of customer complaints or deviations and input Non-Conformances into the Syteline ERP as needed.
- Invoice Queries: Assist with customer invoice queries and forward relevant information to the Accounting department.
- Team Collaboration: Foster cooperative relationships with other departments to ensure customer satisfaction and on-time delivery of finished products.
- Customer Service Experience: A strong background in customer service, with proven experience in a customer-facing role.
- Communication Skills: Exceptional communication skills, both verbal and written, to effectively interact with customers and team members.
- Problem-Solving: Excellent problem-solving abilities, with a focus on finding solutions and improving processes.
- Time Management: Strong time management skills, with the ability to thrive in a fast-paced environment and prioritize multiple tasks.
- Microsoft Office: Proficiency in Microsoft Office, including Excel, Word, and Outlook.
AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 63,000-square-foot facilities in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide-format digital graphics, and membrane switches for companies worldwide.
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