Customer Support Representative

4 weeks ago


Coquitlam, British Columbia, Canada Safe Fleet Full time

About the Role

At Safe Fleet, we're looking for a skilled Customer Support Representative to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide top-notch customer service and support to our clients
  • Process sales orders and proposals, and input customer information
  • Respond to all incoming customer sales and service requests
  • Review daily reports to identify potential delivery issues and address any exceptions
  • Represent our products and services in an informative and engaging manner, offering additional recommendations as needed
  • Execute all sales administrative tasks to the highest quality standards
  • Update our CRM system with activities and contact records in a timely fashion
  • Collaborate with Regional Sales Managers to align priorities and methodologies for territories
  • Liaise between departments to resolve issues
  • Participate in additional project work as determined by the Sales Operations Manager

Requirements

  • At least 1 year of previous experience in sales and customer service support
  • Proven customer service skills and familiarity with phone etiquette
  • Strong understanding of Internet-based tools and MS Word and Excel
  • Experience with any CRM, ideally Salesforce is desirable
  • Excellent written and oral communication skills
  • Excellent organizational, time management, and listening skills
  • Highly motivated with a desire to be successful
  • Ability to manage multiple tasks and shift priorities as needed
  • Ability to work independently as well as cooperatively with colleagues

What We Offer

We offer a competitive salary range of $43,000 - $50,000 per year, as well as paid vacation time, sick/personal days, and fully paid benefits after 3 months' probation. We're an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone is valued and respected.



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