Fleet Operations Manager
4 weeks ago
About the Role
We're seeking a highly skilled and experienced Fleet Operations Manager to join our team at BCAA. As the Assistant Manager, Road Assist Fleet, you'll be responsible for leading a dedicated team of Fleet Technicians who provide roadside assistance to our members.
Key Responsibilities
- Recruit, train, and develop team members to meet objectives and ensure skill development.
- Support and cultivate a 'Safety First' culture through regular roadside visits with Fleet Drivers.
- Hold overall performance and accountability for Fleet Driver operational KPIs, encompassing both towing and service aspects.
- Foster a culture of belonging and unity within the fleet and management, promoting good team engagement.
- Execute strategies to consistently achieve high customer satisfaction scores, measured through NPS/CSI metrics.
- Procure and maintain necessary tools and equipment for Fleet Drivers, ensuring safety and efficiency through vendor negotiation and inventory management.
- Execute Fleet Driver duties during periods of high call volume and/or emergencies, primarily stationed at the Burnaby Depot with occasional travel across the BC Lower Mainland.
Requirements
- A minimum of 3 years' experience in the automotive industry, with prior supervisory experience in another position.
- Diploma in business management, or equivalent experience.
- A certification in Automotive Mechanical repair, or equivalent work experience.
- Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
- Ability to work varied hours, including weekends.
- Willingness to travel locally to support BCAA technicians as required.
About BCAA
BCAA is a trusted brand in Canada, delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. We're driven by purpose and offer a wide variety of meaningful, rewarding careers that move BC forward.
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