Current jobs related to Senior Associate, Process Optimization - Toronto, Ontario - Capital One Canada

  • Senior Business Process Optimization Specialist

    2 weeks ago

    Toronto, Ontario, Canada Yoush Consulting Full time

    Job DescriptionThe Senior Process Analyst plays a crucial role in documenting, detailing, and designing operational processes for various business, finance, and IT groups at Yoush Consulting. This contract position requires a strong background in business process management and Six-Sigma certification is a plus.Key Responsibilities:Develop and implement...

  • Senior Manager, Business Process Optimization Specialist

    4 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Business Process Optimization to join our team at BMO. As a key member of our organization, you will be responsible for designing, developing, testing, implementing, measuring, and managing processes to ensure they reflect current business strategy and meet business/stakeholder requirements.Key...

  • Senior Manager, Business Process Optimization Specialist

    4 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Business Process Optimization to join our team at BMO. As a key member of our organization, you will be responsible for designing, developing, testing, implementing, measuring, and managing processes to ensure they reflect current business strategy and meet business/stakeholder requirements.Key...

  • Process Optimization Expert

    2 weeks ago

    Toronto, Ontario, Canada itec group, Inc. Full time

    Process Optimization ExpertWe are seeking a highly skilled Process Optimization Expert to join our team at itec group, Inc. In this role, you will be responsible for identifying and implementing process improvements that enhance productivity and efficiency across our manufacturing facility.Key Responsibilities:Conduct thorough assessments of current...

  • Senior Product Associate

    3 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    3 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Network Optimization Manager

    2 weeks ago

    Toronto, Ontario, Canada Amazon Full time

    Job Title: Senior Program Manager III, CTS Network DesignAmazon is seeking an experienced and dynamic Senior Program Manager to play a crucial role in reducing the cost to serve while improving customer experience by optimizing network connectivity and enhancing operational efficiency.About the RoleThis position focuses on optimizing network connectivity to...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    3 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Product Associate

    4 weeks ago

    Toronto, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Senior Product AssociateAt Canada Computers & Electronics, we are seeking a highly skilled Senior Product Associate to join our team. As a key member of our Product Management Team, you will play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular reporting to the Product Management Team,...

  • Senior Manager, Finance and Accounting Process Optimization Expert

    4 weeks ago

    Old Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager, Finance and Accounting Process OptimizationAt Canadian Imperial Bank of Commerce, we are seeking a highly skilled Senior Manager to join our Finance Controllership team. As a key member of our team, you will be responsible for leading the end-to-end review of banking business processes, identifying control weaknesses, and developing process...

  • Senior Manager, Finance and Accounting Process Optimization Expert

    4 weeks ago

    Old Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager, Finance and Accounting Process OptimizationAt Canadian Imperial Bank of Commerce, we are seeking a highly skilled Senior Manager to join our Finance Controllership team. As a key member of our team, you will be responsible for leading the end-to-end review of banking business processes, identifying control weaknesses, and developing process...

  • Associate Director of Care

    3 weeks ago

    Toronto, Ontario, Canada Sienna Senior Living Full time

    Job Title: Associate Director of CareSienna Senior Living is seeking a highly skilled and experienced Associate Director of Care to lead our nursing team and drive clinical excellence in our communities.Key Responsibilities:Oversee nursing team operations and ensure effective communication and collaboration with other departments.Develop and implement...

  • Associate Director of Care

    3 weeks ago

    Toronto, Ontario, Canada Sienna Senior Living Full time

    Job Title: Associate Director of CareSienna Senior Living is seeking a highly skilled and experienced Associate Director of Care to lead our nursing team and drive clinical excellence in our communities.Key Responsibilities:Oversee nursing team operations and ensure effective communication and collaboration with other departments.Develop and implement...

Senior Associate, Process Optimization

2 months ago

Toronto, Ontario, Canada Capital One Canada Full time

Location: Canada

Senior Associate, Process Optimization - Customer Engagement About Capital One Canada.

At Capital One, we are more than just a credit card provider; we are innovators dedicated to enhancing customer experiences and simplifying their financial lives.

Our commitment to delivering cutting-edge digital solutions drives us to create the future of banking in Canada, grounded in customer-centric values, exceptional products, and outstanding engineering.

Our Work Culture

At Capital One Canada, we prioritize listening to our associates and customers. We have embraced a flexible hybrid work model that allows us to adapt to the evolving work environment. Associates are expected to be in the office three days a week, while Mondays and Fridays are designated as virtual workdays. We believe in balancing office presence with personal life flexibility.

We are dedicated to fostering a culture of diversity, inclusion, and belonging. We value diverse perspectives, encourage innovative ideas, and embed inclusive behaviors in all our practices to positively impact our associates.

Our focus is on supporting associates in living well—physically, financially, and emotionally. We offer comprehensive benefits that include full coverage for spouses, domestic partners, and dependents, along with various programs designed to promote health and professional growth.

Capital One Canada is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome all qualified applicants and are prepared to accommodate those who require reasonable adjustments.

Role Overview: Manager of Customer Engagement Processes

As the landscape of customer communication evolves, we aim to become a mobile-first organization. In this role, you will lead a substantial team to strategize and enhance the value of customer messaging while ensuring compliance with ongoing communication requirements. If you are passionate about driving process improvements with a customer-first mindset, this position is ideal for you.

Key Responsibilities:

The Manager of Customer Engagement is accountable for:

  • Equipping business teams with the necessary tools, resources, and support to effectively launch their digital and non-digital messaging and account modifications. This involves collaborating with various teams to identify their needs and developing customer-centric solutions.
  • Guaranteeing that customers receive their statements and communications (both digital and non-digital) in accordance with regulatory standards while innovating for the future.
  • Engaging with internal partners and industry peers to stay informed about trends and innovations.
  • Establishing the strategic direction for the teams and the technology platforms that support this vision.
  • Persuading teams and senior stakeholders to align with your vision and leveraging relationships across the organization.
  • Developing a risk management framework for all team activities to ensure well-managed processes and initiatives.
  • Mentoring and coaching team members.
  • Managing annual budgets and forecasting for the team.
Basic Qualifications:
  • Minimum of 5 years of experience in banking, fulfillment, or process improvement management.
  • Proven experience in leading and developing teams.
  • Familiarity with risk management practices and frameworks.
  • A bachelor's degree or higher.
Preferred Qualifications:

(Don’t worry if you don’t meet all of these; we will help you develop the necessary skills):

  • Experience in the statements or communications sector within a regulated environment.
  • Background in collaborating with teams to create and launch campaigns.
  • Experience in a technology-driven environment with a commitment to continuous improvement and learning.
  • Strong leadership and communication abilities, with a knack for influencing and collaborating effectively with stakeholders and cross-functional teams.