Lead Technician

1 month ago

Burlington, Ontario, Canada ServiceMaster Restore Full time
Job Title: Lead Technician

Reporting to the Emergency Services Manager & Production Manager, the Lead Technician will be responsible for managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.

Daily Office/Management Duties
  • Review work orders assigned daily and communicate with other associates involved as needed
  • Check routing and directions to each job as required
  • Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
  • Create a requisition for materials and equipment needed for pick-up at the end of each working week
Client Site Duties
  • Complete jobs to specifications to customer's satisfaction
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Take a personal and genuine interest in providing customer satisfaction
  • Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined
General Duties
  • Maintain all equipment and vehicles to ensure they are in proper working order
  • Keep the interior of the vehicles used neat and clean
  • Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
  • Attend weekly meetings with production team
  • Attend training workshops as required for the production team
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards
  • Maintain professional conduct and appearance in all client facing activities
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
  • Perform other duties as may be required
QUALIFICATIONS
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
  • Team player that fosters team-based learning
  • Works well independently and in a team environment
Additional Requirements:
  • Possess a valid Class G Ontario Drivers license with no restrictions
  • Able to operate a company-owned vehicles
  • Willing to take part in on-call rotating schedule
  • Able to work after hours and on Holidays when necessary
  • Able to respond/mobilize to remote locations if necessary during catastrophe events
  • Willing to submit personal information for a criminal background check
Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

Possible risk of exposure to adverse working conditions (ie, mold/asbestos/sewage/trauma/confined space)

Benefits:
  • Health & Dental
  • After completion of 90-day Probationary period
COVID-19 considerations:

We are not open to the public and have a robust COVID 19 safety plan. Employees are provided all necessary PPE including respirators.

License/Certification:
  • G license (required)
  • WRT and one other IICRC course
COVID-19 precaution(s):
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

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