Lead Technician

2 weeks ago

Burlington, Ontario, Canada ServiceMaster Restore Full time
Job Summary

ServiceMaster Restore is seeking a highly skilled and experienced Lead Technician to join our team. As a key member of our restoration team, you will be responsible for managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites.

Key Responsibilities
  • Review work orders assigned daily and communicate with other associates involved as needed
  • Check routing and directions to each job as required
  • Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
  • Create a requisition for materials and equipment needed for pick-up at the end of each working week
  • Complete jobs to specifications to customer's satisfaction
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Take a personal and genuine interest in providing customer satisfaction
  • Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

Requirements
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team

Education and Experience
  • High School Diploma
  • Minimum of four (4) years of experience in cleaning services/restoration services
  • Two (2) years in a supervisory capacity is preferred

Technical Requirements
  • Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Competencies
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
  • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
  • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
  • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
  • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Additional Requirements
  • Possess a valid Class G Ontario Drivers license with no restrictions
  • Able to operate a company-owned vehicles
  • Willing to take part in on-call rotating schedule
  • Able to work after hours and on Holidays when necessary
  • Able to respond/mobilize to remote locations if necessary during catastrophe events
  • Willing to submit personal information for a criminal background check

Physical Requirements
  • This position requires a high level of physical exertion
  • Moderate intensity of sensory effort is required

Working Conditions
  • Possible risk of exposure to adverse working conditions (ie, mold/asbestos/sewage/trauma/confined space)

Benefits
  • Health & Dental
  • After completion of 90-day Probationary period

COVID-19 considerations
  • We are not open to the public and have a robust COVID 19 safety plan
  • Employees are provided all necessary PPE including respirators

License/Certification
  • G license (required)
  • WRT and one other IICRC course

COVID-19 precaution(s)
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Compensation
  • $22.00 - $25.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

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