Lead Technician

2 weeks ago

Burlington, Ontario, Canada ServiceMaster Restore Full time
Job DescriptionJob Title: Lead Technician

As a Lead Technician with ServiceMaster Restore, you will play a critical role in managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites.

Key Responsibilities:
  • Review work orders assigned daily and communicate with other associates involved as needed.
  • Check routing and directions to each job as required.
  • Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office.
  • Create a requisition for materials and equipment needed for pick-up at the end of each working week.
  • Complete jobs to specifications to customer's satisfaction.
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders.
  • Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements.
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed.
  • Handle re-service requests promptly and courteously.
  • Take a personal and genuine interest in providing customer satisfaction.
  • Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined.
  • Maintain all equipment and vehicles to ensure they are in proper working order.
  • Keep the interior of the vehicles used neat and clean.
  • Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients.
  • Attend weekly meetings with production team.
  • Attend training workshops as required for the production team.
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards.
  • Maintain professional conduct and appearance in all client facing activities.
  • Establish positive rapport with clients when possible.
  • Provide an exceptional level of service that exceeds the expectation of the client.
  • Conduct all work in accordance with company safety policies.
  • Adhere to all company workplace policies.
Requirements:
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.
  • Strong management, delegation, planning and leadership skills.
  • Effectiveness in the areas of construction safety and productivity.
  • Effective communication skills both written and verbal.
  • Ability to engage clients and deliver excellent service.
  • Thorough decision making skills.
  • Highly organized, strong attention to detail and ability to multi-task.
  • Demonstrated sound work ethics.
  • Proven ability to build and maintain strong working relationships.
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines.
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team.
  • Team player that fosters team-based learning.
  • Works well independently and in a team environment.
Qualifications:
  • High School Diploma.
  • Minimum of four (4) years of experience in cleaning services/restoration services.
  • Two (2) years in a supervisory capacity is preferred.
Competencies:
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
  • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
  • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
  • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
  • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.
Physical Requirements:

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions:

Possible risk of exposure to adverse working conditions (ie, mold/asbestos/sewage/trauma/confined space)

Benefits:
  • Health & Dental
COVID-19 considerations:

We are not open to the public and have a robust COVID 19 safety plan. Employees are provided all necessary PPE including respirators.

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