Lead Technician

1 month ago

Burlington, Ontario, Canada ServiceMaster Restore Full time
Job Title: Lead Technician

Reporting to the Emergency Services Manager & Production Manager, the Lead Technician will be responsible for managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.

Duties and Responsibilities
  • Review work orders assigned daily and communicate with other associates involved as needed
  • Check routing and directions to each job as required
  • Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
  • Create a requisition for materials and equipment needed for pick-up at the end of each working week
  • Complete jobs to specifications to customer's satisfaction
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Take a personal and genuine interest in providing customer satisfaction
  • Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined
  • Maintain all equipment and vehicles to ensure they are in proper working order
  • Keep the interior of the vehicles used neat and clean
  • Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
  • Attend weekly meetings with production team
  • Attend training workshops as required for the production team
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards
  • Maintain professional conduct and appearance in all client facing activities
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
Qualifications
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
  • Team player that fosters team-based learning
  • Works well independently and in a team environment
Additional Requirements
  • Possess a valid Class G Ontario Drivers license with no restrictions
  • Able to operate a company-owned vehicles
  • Willing to take part in on-call rotating schedule
  • Able to work after hours and on Holidays when necessary
  • Able to respond/mobilize to remote locations if necessary during catastrophe events
  • Willing to submit personal information for a criminal background check
Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

Possible risk of exposure to adverse working conditions (ie, mold/asbestos/sewage/trauma/confined space)

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