Corporate Real Estate Ambassador

2 weeks ago

Old Toronto, Canada Equinix, Inc. Full time
About Equinix

As the world's digital infrastructure company, Equinix operates over 260 data centers across the globe. Our platform enables digital leaders to bring together and interconnect foundational infrastructure at software speed.

We empower organizations to scale with agility, deliver world-class experiences, and multiply their value while supporting their sustainability goals.

Career Opportunities

A career at Equinix means collaborating on work that impacts the world and being surrounded by endless opportunities to learn new skills and grow in various directions. We value diversity in thought and contribution and provide an equitable work environment that is fundamental to our core values as a company.

Corporate Real Estate AmbassadorJob Summary

The Corporate Real Estate Ambassador plays a vital role in providing exceptional customer experiences that delight all visitors and employees. This representative will create an environment that is welcoming, professional, and reflects our company values.

Key Responsibilities:
  • Maintain a consistently positive, pleasant, and helpful demeanor at all times, remaining calm under pressure.
  • Project a welcoming attitude by offering a warm and friendly smile, and open body language.
  • Dress professionally, presenting as neat and well-maintained.
  • Display a customer-centric attitude and be an energetic person.
  • Excel as an effective communicator.
Welcome Desk:
  • Act as the face of Equinix, creating a positive vibe/first impression at the office front desk/entry area.
  • Greet visitors and employees, engaging in conversation upon arrival and departure.
  • Anticipate and fulfill guests' needs, striving to exceed their expectations.
  • Answer questions from customers related to the building, including wayfinding, policies, and procedures.
  • Coordinate visitor check-ins and security procedures using the Envoy visitor management system.
  • Notify Equinix employee hosts of guest arrivals.
  • Manage the distribution of security badges and reconcile visitor logs.
  • Maintain awareness of potential office security issues and communicate them to the local CRE metro lead, building security when appropriate, and the risk management team.
  • Maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately.
  • Assist with onboarding new employees by providing essential information and resources.
Events and Employee Engagement:
  • Build a welcoming and collaborative community environment amongst our customers through events.
  • Cultivate a positive vibe through fun and engaging activities at the front desk.
  • Plan and support coordination, promotion, setup, and clearing of on-site CRE-led or supported events.
  • Assist with scheduling and managing meeting rooms, including arranging necessary equipment and supplies.
  • Partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events.
  • Provide surprise and delight customer opportunities.
Office Communications:
  • Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
  • Ensure timely and professional communications to internal and external stakeholders.
  • Serve as liaison between employees and departments, addressing workplace-related concerns or inquiries.
Building Operations:
  • Assist with receiving deliveries of external and inter-office mail and support employees on mail and shipping requirements as needed.
  • Provide direction and information to vendors and service providers as required.
  • Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or department.
  • Support employees with business card ordering.
Salary Information

The estimated salary range for this position is $65,000 - $90,000 per year, depending on experience and qualifications.

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