Front Desk Associate Morning Opener

4 weeks ago


Vancouver, British Columbia, Canada Gold's Gym - British Columbia Full time
Customer Service Representative

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Gold's Gym University Market Place. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.

Key Responsibilities:
  • Greet and Engage: Greet members and guests enthusiastically to create a positive and welcoming atmosphere at the club.
  • Early Bird: Be available to open the club at 5:45 am and ensure a smooth start to the day.
  • Customer Resolution: Promptly and professionally resolve customer inquiries and concerns via phone, email, and in-person interactions.
  • Member Check-Ins: Monitor member check-ins to identify delinquent accounts and take necessary actions.
  • Registration and Check-In: Ensure accurate and efficient check-in procedures for members and guests.
  • Event Promotion: Promote club events, group fitness classes, and other in-club activities to members and guests.
  • Cash Handling: Efficiently process daily cash reconciliation documents and handle point-of-sale transactions.
  • Club Maintenance: Ensure the club is clean and well-maintained, adhering to high standards of cleanliness and organization.
Qualifications:
  • Customer Service Focus: Demonstrate a strong commitment to delivering exceptional customer service and promoting client loyalty.
  • Communication Skills: Possess excellent written and verbal communication skills, with the ability to adapt to different situations.
  • Team Player: Be a positive and collaborative team member, working effectively with colleagues to achieve common goals.
  • Education: High school diploma required.
  • Technical Skills: Proficient in Microsoft Office (Word, Outlook, Excel, etc.) and cash transaction processing procedures.
What We Offer:
  • Positive Work Environment: A supportive and collaborative team environment that fosters growth and development.
  • Competitive Compensation: Competitive compensation package that recognizes your value and contributions.
  • Club Membership: Complimentary home club membership, allowing you to experience the benefits of our facilities firsthand.
  • Discounts: Discounts on Gold's Gym products and services, enabling you to enjoy the best of what we have to offer.

Gold's Gym British Columbia is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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