Administrative Support Associate
4 weeks ago
The Relief Receptionist will provide administrative support to the Elm Centre Administrative Office. This role is responsible for ensuring the smooth operation of the office, including reception and administrative duties.
Key Responsibilities
- Answer telephone, email, and in-person inquiries regarding YWCA Toronto, directing calls to the appropriate staff or program.
- Greet all visitors and re-direct them accordingly.
- Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Ensure the appearance of the reception area is welcoming.
- Receive and distribute all incoming supplies and other deliveries for the Elm Centre Administrative Office.
- Perform other duties and special projects as assigned by the Office Co-ordinator or Manager of Administration.
Qualifications
- Completion of high school, including technical or commercial training in relevant fields directly related to the job.
- 1-3 years directly related work experience.
- Working knowledge of Microsoft Word and Excel.
- Strong written and verbal skills to communicate with all levels of the organization and the general public.
- Exceptional customer service and interpersonal skills, with the ability to exercise good judgment in handling customer inquiries.
- Excellent organizational skills and administrative abilities.
- Ability to deliver culturally sensitive service in a multicultural environment.
- Ability to maintain a positive approach and a professional manner at all times.
- Knowledge of a second language is an asset.
About YWCA Toronto
YWCA Toronto is dedicated to improving the lives of women, girls, and gender-diverse people. Our programs promote equality, economic security, and lives free from violence. We help women, youth, and gender-diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills, and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs, and family programs. We also engage in systemic advocacy.
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