Customer Success Coordinator

4 weeks ago

Ottawa, Ontario, Canada Intouch Insight Full time
About the Role

We are seeking a highly skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Operations team, you will play a critical role in ensuring the successful onboarding and adoption of our customer experience management (CX) programs.

Key Responsibilities
  • Collaborate with our Customer Success Managers to deliver high-quality CX programs to our clients.
  • Work closely with clients to understand their needs and objectives, and develop tailored solutions to meet their requirements.
  • Provide exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.
  • Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell our services.
  • Stay up-to-date with industry trends and best practices in CX management, and apply this knowledge to improve our services and processes.
Requirements
  • 1-3 years of experience in Customer Success Management, Client Management, or Project Management.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proficiency in MS Excel and Word, with the ability to learn new software and systems quickly.
  • Aptitude for technology, with a willingness to learn and adapt to new tools and platforms.
About Us

Intouch Insight is a leading provider of customer experience management (CX) solutions. We are passionate about helping our clients create positive user experiences and achieve CX excellence. Our unique approach to CX management incorporates multiple data sources, including surveys, checklists, mystery shopping, and operational audits data, all under a common reporting platform. We are committed to building long-term relationships with our clients and helping them grow their brands and delight their customers.

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