Sales and Customer Service Team Lead
5 days ago
Company Overview:
Brenlo Custom Wood Mouldings & Doors has established itself as a leading supplier of custom wood moulding solutions for over 30 years. Our commitment to quality begins in our grinding room, where precision knives made from top-grade carbide steel are utilized.
We maintain a vast inventory of trim, doors, and plywood across our 200,000 square feet of distribution and manufacturing space, ensuring timely project completion.
About the Role:
This is an exceptional opportunity for a seasoned sales and customer service professional to lead our teams in the luxury trim and door industry.
The ideal candidate will possess a revenue-driven mindset, strong leadership skills, and a passion for delivering exceptional customer satisfaction.
Key Responsibilities:
- Sales Management:
- Develop and execute effective sales strategies to drive sales growth from $7.5M to $11M
- Monitor and analyze sales performance, setting targets and goals for the team
- Identify new sales opportunities, collaborating with sales and marketing to capitalize on them
- Review sales quotes exceeding $5K and apply the large quote policy for significant opportunities
- Manage order processing, client contact re-engagement, and outreach to prospective business opportunities
- Team Leadership and Management:
- Supervise and mentor inside sales and customer service teams
- Conduct regular team meetings, training sessions, and performance evaluations
- Oversee order processing and coordinate with production, purchasing, and delivery teams
- Effectively delegate tasks and demonstrate emotional intelligence in leadership
- Customer Service Excellence:
- Maintain high standards of customer satisfaction and service excellence
- Address escalated customer issues promptly and effectively
- Establish a client-focused approach that prioritizes genuine customer interest
Salary Range: $80,000 - $120,000 per year
Requirements:
- Bachelor's degree in Business, Sales, Marketing, or a related field
- At least 5 years of experience in sales and customer service management
- Proven track record in meeting sales targets and driving team success
- Excellent leadership, communication, and negotiation skills
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