Event Operations Coordinator

4 weeks ago

Ingersoll, Ontario, Canada Elm Hurst Inn Ltd. Full time
Job Description

We are seeking a skilled Event Operations Coordinator to join our team at Elm Hurst Inn Ltd. in an exciting opportunity to manage banquet services, events, and operations.

About the Role

This is a permanent full-time position working 30 hours per week. The ideal candidate will have experience in event planning and coordination, with excellent communication and leadership skills. As a key member of our team, you will be responsible for ensuring seamless execution of events, managing staff, and maintaining high-quality customer service standards.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures to meet client expectations.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and on time.
  • Conduct performance reviews of staff to identify areas for improvement and provide constructive feedback.
  • Cost products and services, negotiate arrangements with suppliers, and maintain inventory levels to ensure timely delivery of goods.
  • Enforce provincial/territorial liquor legislation and regulations, ensuring compliance with all laws and regulations.
  • Organize and maintain inventory, including food, beverages, and other supplies, to meet client demands.
  • Ensure health and safety regulations are followed, creating a safe work environment for employees and clients alike.
  • Negotiate with clients for catering or use of facilities, providing exceptional customer service and meeting their needs.
  • Participate in marketing plans and implementation, contributing to the growth and success of our business.
  • Leading/instructing individuals to achieve team goals and objectives, fostering a positive and productive work environment.
  • Address customers' complaints or concerns in a professional and courteous manner, ensuring client satisfaction.
  • Provide exceptional customer service, exceeding client expectations and building strong relationships.
  • Plan, organize, direct, control, and evaluate daily operations, making informed decisions to drive business success.
Requirements

To be successful in this role, you will require:

  • Secondary (high) school graduation certificate.
  • 1-6 months of experience in event planning, coordination, or a related field.
  • Excellent communication and leadership skills, with the ability to motivate and direct staff.
  • A strong understanding of event operations, including logistics, budgeting, and customer service.
  • The ability to work independently and as part of a team, with a focus on delivering exceptional results.
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, based on experience, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for events and customer service, we encourage you to apply for this exciting opportunity.

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