Temporary Full Time Customer Service Representative

3 days ago

Lake, Canada Town of Ajax Full time

**Experience it - Ajax**:
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

**Customer Service Representative, Recreation - Temporary Full Time (3-month contract)**:
Reporting to the Supervisor of Customer Service, the Customer Service Representative achieves an exceptional level of customer service, resolving the majority of client issues, complaints and requests. Communicates with facility staff, instructors and other organizational contacts to ensure customer service needs are met and all activities and functions proceed as scheduled. Promotes and facilitates the sale of Town of Ajax programs, activities, facility rentals and memberships. Supports and mentors part-time Customer Service Representatives, promoting teamwork through encouragement and leadership. Manages Accounts Receivables and verifies Accounts Payable. Performs numerous other administrative tasks in a timely manner, in adherence to ISO standards and according to Department policies and procedures.

**Key Duties**:

- Provide exceptional level of service to clients, receiving customer feedback, resolving complaints immediately when possible and referring others to appropriate personnel.
- Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users.
- Provide up-to-date information of all Town activities, programs, memberships, events.
- Process sales and registrations, update subsidy accounts, and perform all cash transactions accurately and efficiently.
- Enhance client experience by offering alternative solutions in collaboration with program coordinators. Research and offer alternatives to resolve client issues.
- Ensure security, integrity and confidentiality of data collected at the front desk.
- Ensure that all information updated and accurate, including work instructions, binders, fee sheets, schedules, and all promotional material.
- Verify accuracy of transactions through analysis, reports, and quality checks.
- Provide support, coaching and mentoring to part-time CSRs. Demonstrating leadership, integrity and professional ethics at all times.
- Assist in new employee training and orientation; guide new employees through ActiveNet, review work instructions, demonstrate procedures, train on relevant policies, model appropriate interactions with customers, review job related materials.

**Qualifications/Skills**:

- One year type Business Certificate within Recreation & Leisure Services, Business Administration (emphasis on accounting is an asset), or Office Software.
- Minimum 2 years progressively responsible experience in relevant field.
- Experience in the municipal public sector.
- Municipal sport and recreation experience in large multi-use recreation centres.
- Excellent experience in front line customer service, preferably in a recreation environment.
- Proficient experience in accounts payable and receivable management required.
- Advanced experience and knowledge of the ActiveNet recreation software.
- Proficient knowledge of Word, Excel, Outlook, internet use and other related technologies.
- Currently hold Standard First Aid with CPR C certification.
- Ability to independently prioritize responsibilities and multi-task.
- Proven interpersonal and leadership skills.
- Superior organization, time management and planning skills.
- Excellent oral and written communication skills, including presentation skills.
- Able to provide a clear Criminal Reference Check (including Vulnerable Sector search) that is current (completed within the last 6 months), upon being hired.

**Nice to Have**:

- Excellent analytical skills and experience with budgets are a definite asset.
- Experience with database management an asset.

**What is Offered to Staff**:

- Rate of Pay: $32.65 - $35.18 per hour.
- Hours of Work: This 3-month contract is a non-union position that works 35 hours per week. The Customer Service Representative will work rotating shifts including days, evenings, and up to 6 Saturdays, between the hours of 5:15 a.m. to 10:30 p.m. This position can be shifted at the Ajax Community Centre, McLean Community Centre and the Audley Recreation Centre as needed.
- Town Perks: The Town offers temporary staff an Employee & Family Assistance Program, Health & Wellness Program, Town of Ajax Fitness Centre combo membership and a defined pension plan (OMERS pension).

**How to Apply**:
Internal closing date: 11:59 p.m. on December 5, 2024

External closing date: 11:59 p.m. on December 12, 2024

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants

  • Temporary Member Experience Representative

    3 months ago

    Kirkland Lake, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Customer Service Representative

    6 months ago

    Porters Lake, Canada Circle K Full time

    Store 6002519: 5204 Highway 7, Porters Lake, Nova Scotia B3E 1J7 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    6 months ago

    Deer Lake, Canada Circle K Full time

    Store 6002314: 31 Upper Nicholsville Rd, Deer Lake, Newfoundland and Labrador A8A 2G1 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...

  • Temporary Full Time HR Generalist

    3 months ago

    Lake, Canada Town of Ajax Full time

    **Experience it - Ajax!**: The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live. **Human...

  • Temporary Full Time Business Solutions Specialist

    2 months ago

    Lake, Canada Town of Ajax Full time

    **Experience it Ajax!**: The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live. **Business...

  • Customer Service Representative

    6 months ago

    Lake Cowichan, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring a part-time and a full-time Customer Service Representative at our Lake Cowichan Gas Bar** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid...

  • Customer Service Representative

    6 months ago

    Cold Lake, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and...

  • Customer Service Representative

    2 weeks ago

    Charlie Lake, Canada B.C. LTD. Full time

    The Customer Service Representative will provide exceptional customer service and maintain a positive working relationship with customers. This role is responsible for operating the cash register, processing payments, and performing various tasks as required.Job DescriptionWe are seeking a motivated individual to join our team at Charlie Lake Chevron as a...

  • Customer Service Sales Representative

    2 weeks ago

    Longbow Lake, Canada Redden's Camp Ltd. Full time

    Job OverviewWe are seeking a skilled and experienced Customer Service Sales Representative to join our team at Redden's Camp Ltd. in Permanent, Full-time position.The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess strong sales and customer service abilities.

  • Customer Service Representative

    3 weeks ago

    Williams Lake, Canada Canada Post Corp Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in Fraser Lake, British Columbia. As a key member of our retail services team, you will be responsible for providing exceptional customer service and ensuring the timely sorting and distribution of mail.Key Responsibilities:Sell postal products and services to businesses...

  • Full Time

    3 months ago

    Niagara-on-the-Lake, Canada HAIGHT & ASHBURY Full time

    A high end Menswear Suiting Company who is playful and unique with European and British influence. We are opening our First ever Niagara region Location at Outlet Collection. In business for over 20 years we are known to not follow suit in fast fashion and lead our own design path. We are looking to build an entire team of chic sale representatives. From...

  • Clinical Mental Health Therapist

    2 weeks ago

    Meadow Lake, Canada Health Careers in Sask Full time

    Job Title: Clinical Mental Health Therapist - Full-time TemporaryAbout the Job:Health Careers in Sask is seeking a dedicated and compassionate Clinical Mental Health Therapist to join our team at Meadow Lake Hospital. This is a full-time temporary position that offers an exciting opportunity for professionals passionate about providing mental health support...

  • Customer Service Representative

    3 weeks ago

    Middle Lake, Canada Zimmer's Service Full time

    Job DescriptionZimmer's Service is seeking a skilled Cashier to join our team.Key ResponsibilitiesOperate Cash Register: Efficiently process transactions, handle cash, cheques, and credit/debit card payments.Process Transactions: Accurately scan items, receive payment for goods or services.Provide Customer Service: Greet customers, handle customer inquiries,...

  • Customer Service Representative

    3 weeks ago

    Meadow Lake, Canada Canada Post Corp Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Post Office Assistant to join our team at Canada Post Corp.This role is perfect for individuals who enjoy working in a fast-paced environment and have a strong passion for providing exceptional customer service.Key ResponsibilitiesSales and Service: Sell postal products and services to the...

  • Temporary Full Time Senior High Photography and Media Arts Teacher

    4 weeks ago

    slave lake, Canada Pembina Hills School Division Full time

    Position Description: R. F. Staples Secondary School (Gr 7-12), located in Westlock, Alberta, approximately 90 km northwest of Edmonton, requires a Temporary Full Time Senior High Photography and Media Arts Teacher . This position commences as soon as possible. The Division Pembina Hills School D

  • Customer Service Representative

    2 weeks ago

    Red Lake, Canada Canada Post Corp Full time

    Company OverviewCanada Post Corp is a leader in delivering mail and packages across Canada. We are committed to providing excellent customer service and creating a safe and inclusive work environment.SalaryThe estimated annual salary for this position is around $38,000-$45,000 CAD, depending on location and experience. This amount includes hourly wages of...

  • Customer Service Representative for Retail Store

    2 weeks ago

    Watson Lake, Canada Alaska Highway Truck & Towing Full time

    Job TitleCustomer Service Representative for Retail StoreAbout UsWe are Alaska Highway Truck & Towing, a leading provider of transportation services. Our team is committed to delivering exceptional customer experiences and providing a safe and reliable service.Job DescriptionThis role is perfect for someone who enjoys working in a fast-paced environment and...

  • Customer Service Representative

    3 weeks ago

    Slave Lake, Canada YK Freightways Inc Full time

    We are seeking a skilled Customer Service Representative to join our team at YK Freightways Inc. The ideal candidate will have strong communication skills, be able to multitask, and provide exceptional customer service. Key responsibilities include greeting clients, providing directory assistance, and answering phone calls. If you have a positive attitude...

  • Customer Service Representative for Retail Environment

    2 weeks ago

    Slave Lake, Canada Canadian Tire Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our retail team at Canadian Tire.Responsibilities:Operate cash register and process transactions accuratelyProvide exceptional customer service, addressing customer inquiries and concerns in a professional mannerStock shelves and maintain a clean and organized store environmentAssist...

  • Health Care Aide

    5 months ago

    Lake Country, Canada Sienna Senior Living Full time

    **_Lake Country Lodge Retirement and Care Community is only two minutes from the Okanagan Highway, Lake Country Lodge is on a quiet street in the Winfield region of Lake Country._** **_ Sienna Senior Living offers health authority wage levelled rates_** **Temporary Full Time/Evenings - **_2:30PM to 10:30PM 5 on 2 off 5 on 3 off rotation._ If you’re...