Customer Service Representative

2 weeks ago


Watson Lake, Canada Andrea's Hotel Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Andrea's Hotel. As a Guest Experience Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for registering arriving guests, assigning rooms, processing group arrivals and departures, and taking, canceling, and changing room reservations.

You will also provide information on hotel facilities and services, as well as general information about points of interest in the area. Additionally, you will process guests' departures, calculate charges, and receive payments, while maintaining an inventory of vacancies, reservations, and room assignments.

We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience, plus benefits and opportunities for professional growth.

Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Taking, canceling, and changing room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • High school diploma or equivalent required; some college or training preferred
  • 7 months to less than 1 year of experience in customer service or a related field
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.


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