Operational Manager for Concessions and Premium Services

2 weeks ago

Hamilton, Ontario, Canada Oak View Group Full time

Company Overview

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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Salary

The salary for this position is estimated to be between $70,000 and $90,000 per year, with bonus eligibility.

Job Description

Responsibilities:

  • Assist in the overall effective management of food service operations.
  • E nsure total compliance with all alcohol service policies.
  • Monitor alcohol service throughout events to assure 100% compliance with Alcohol Service policies. Report any alcohol service or compliance issues to management immediately.
  • Assist in the management of catered events from setup to teardown, including handling all communication with hourly staff, culinary staff, and guests.
  • E nsure legal, efficient, professional, and profitable operation of the venue.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
  • Conflict resolution, last-resort mediation, arbitration, and labor negotiations, when applicable.
  • Author, review, and amend policies and procedures.
  • Author and amend contracts; authorize terms as directed by the RVP.
  • Oversee scheduling and labor allocation.
  • Work in tandem with the Venue to analyze ticket sales in relation to anticipating staffing needs, target market demographics, determine and project point-of-sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
  • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
  • Direct and assist staff members in preparing and attaining future goals.
  • Provide each staff member with clear direction and follow up on all assignments.
  • Inspect the operation on a regular basis to ensure that established quality standards are maintained.
  • Prepare required reports accurately and submit them on time.
  • G ive the staff members clear direction, and provide the necessary assistance for them to perform their work.

Required Skills and Qualifications

  • Bachelor's degree with business-related major; accounting minor or credits preferred.
  • Minimum 5-7 years of management experience in the food-related or concessions industry.
  • Nationally recognized advanced food service sanitation training course certification.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess thorough working knowledge of all existing concessions and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by the provincial government.
  • Familiar with inventory cost control and menu planning.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently with little direction.

Benefits

This role offers benefits including health, dental, and vision insurance, pension matching, and paid time off (vacation days, sick days, and 12 holidays).

Others

We are committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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