Clean Services Operations Manager

3 days ago


Hamilton, Ontario, Canada ServiceMaster Restore Full time
Job Summary

We are seeking a highly organized and experienced Clean Services Operations Manager to join our team at ServiceMaster Restore. This role involves overseeing daily operations, managing teams, and ensuring exceptional customer service.

About Us

ServiceMaster Restore is an industry-leading company with over 65 years of experience in Canada. We pride ourselves on our commitment to restoring peace of mind for our customers. Our diverse team shares a common goal of delivering exceptional services across the country.

Salary & Benefits

The salary range for this position is $48,000 - $56,000 per year. As a member of our team, you will also enjoy competitive benefits and opportunities for growth and development.

Responsibilities

As a Clean Services Operations Manager, your key responsibilities will include:

  • Managing and directing daily operations to ensure seamless delivery of services to customers
  • Leading and motivating teams to achieve exceptional results and high standards of customer satisfaction
  • Coordinating and implementing processes to improve efficiency, productivity, and quality
  • Maintaining accurate records and reports to track performance and make data-driven decisions
  • Developing and implementing training programs to enhance skills and knowledge of staff
Requirements

To be successful in this role, you will need:

  • A minimum of four (4) years of experience in cleaning services or restoration services
  • Two (2) years of supervisory experience preferred
  • Demonstrated leadership and management skills, with a focus on team building and development
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff
  • Ability to adapt to changing priorities and deadlines, with a focus on maintaining high levels of productivity and quality
Competencies

You will be expected to demonstrate the following competencies:

  • Accountability: takes ownership of tasks and outcomes, sets high standards for self and others
  • Adaptability: adapts to change, embraces new ideas and approaches
  • Builds Trust and Respect: fosters positive relationships, communicates effectively and transparently
  • Customer Focus: prioritizes customer needs, builds proactive relationships and delivers exceptional service
  • Manages Work: manages time and resources efficiently, stays focused and motivated
  • Problem Solving: identifies root causes of issues, develops solutions and implements changes
  • Quality Standards: sets high standards for quality, ensures accuracy and attention to detail
  • Safety Awareness: identifies and mitigates safety risks, maintains a safe work environment
  • Teamwork: collaborates with others, supports colleagues and fosters a positive team culture


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