Concierge of Food Operations

3 days ago

Hamilton, Ontario, Canada Oak View Group Full time

The Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Concierge of Food Operations is responsible for overseeing the efficient, professional, and profitable operation of food service operations at the assigned venue. This individual ensures full compliance with federal and provincial labor laws, sanitation and food-related ordinances, and alcohol service regulations. Key responsibilities include managing day-to-day business operations, soliciting new sources of revenue, and maintaining a positive work environment.


Estimated Salary: CAD $150,000 - $170,000Benefits:
  • Health, Dental, and Vision insurance
  • Pension matching
  • Paid time off (vacation days, sick days, and 12 holidays)
Key Responsibilities:
  1. Ensure legal, efficient, professional, and profitable operation of the assigned venue.
  2. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
  3. Develop and maintain effective management practices, policies, and procedures.
  4. Evaluate recent historical sales and purchasing data to identify patterns and optimize cost control.
  5. Provide clear direction and support to managers, ensuring they have the necessary resources to excel in their roles.
  6. Maintain high standards of quality, safety, and customer satisfaction.
  7. Develop a strong management team, fostering a positive and collaborative work environment.
  8. Evaluate each manager's performance and provide recommendations for improvement.
  9. Establish and maintain relationships with key stakeholders, vendors, and partners.
  10. Minimum 5 years of experience in food-related or concessions management.
  11. Nationally recognized food service sanitation training certification.
  12. Excellent communication, leadership, and problem-solving skills.
  13. Solid working knowledge of computer applications, including Microsoft Office and POS systems.
  14. Ability to speak, read, and write in English.
About Us:

Oak View Group values diversity and inclusivity in our workplace. We believe that our success depends on creating environments that reflect and celebrate diverse communities. Our goal is to amplify voices from all backgrounds and foster a positive, enthusiastic, and cooperative work environment.

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