Customer Service Representative

1 week ago

London, Ontario, Canada Empire Life Full time

Customer Service Representative

At Empire Life, we're seeking a Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Provide accurate and timely information to customers
  • Resolve customer issues and concerns in a professional and courteous manner
  • Work collaboratively with other teams to ensure seamless customer service
  • Stay up-to-date on product knowledge and industry developments

Requirements:

  • 2+ years of customer service experience
  • Knowledge of the insurance industry (an asset)
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to prioritize and manage multiple tasks and projects

What We Offer:

  • A comprehensive total rewards package, including a competitive salary, benefits, and opportunities for growth and development
  • A dynamic and supportive work environment
  • The opportunity to work with a leading insurance company

About Us:

Empire Life is a leading insurance company dedicated to providing exceptional service to our customers. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

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