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Customer Success Manager

2 months ago

Old Toronto, Ontario, Canada Ataccama Full time
About the Role

We are Ataccama, a leading provider of AI-powered cloud data management solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team.

Key Responsibilities
  • Customer Advocacy: Act as a trusted advisor to a portfolio of customers in North America, helping them gain value from Ataccama solutions and drive retention, adoption, and growth.
  • Revenue Growth: Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
  • Product Awareness: Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions.
  • Relationship Building: Develop and maintain strong, multi-level relationships with each customer in your portfolio.
  • Strategic Planning: Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives.
  • Customer Engagement: Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
  • Expansion Opportunities: Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
  • Customer Feedback: Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, and work closely with the Product, Support, Services, Security, Engineering, and other teams to streamline and prioritize work needed for customer success.
Requirements
  • 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre-Sales, Professional Services, Technical Project Management, or Technical Account Management, ideally in the PaaS/SaaS environment.
  • Technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance/MDM platform.
  • Understanding of the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement.
  • Experience working with enterprise customers and managing complex customer relationships.
  • Exceptional communication, negotiation, and problem-solving skills.
  • Ability to work independently and prioritize multiple tasks effectively.
About Ataccama

Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.