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Customer Success Manager
2 months ago
This role is based in our Toronto office, where you will be part of the Canadian Strategic Account Services (SAS) Core organization. As a Customer Success Manager, you will drive business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and high operational standards.
Key ResponsibilitiesAs a Customer Success Manager, you will be responsible for:
- Driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program.
- Identifying, analyzing, and influencing long-term business opportunities to maximize potential for your assigned portfolio of Sellers.
- Acting as a strategic and influential partner for your Sellers, seeking out new opportunities for customers and Sellers that drive towards their goals.
- Leading business strategy development and design long-term account plans.
- Implementing and tracking metrics to record the success and quality of your portfolio of Sellers.
To be successful in this role, you will need:
- 4+ years of professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- A Bachelor's degree or equivalent.
- Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Excellent verbal and written communication skills.
- Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
We are open to hiring candidates to work out of one of the following locations:
Toronto, ON, CAN
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
