Retail Store Manager Lead

4 days ago


Burlington, Ontario, Canada Snuggle Bugz Full time

**About Us**

Snuggle Bugz is a dynamic retail environment where you can grow your leadership skills and make a difference in the lives of new parents. As an Assistant Retail Store Manager, you will be a pivotal leader in our stores, overseeing daily operations, developing retail talent, and maintaining exceptional customer service.

**Job Summary**

We are seeking a highly motivated and charismatic individual to fill the role of Assistant Retail Store Manager. The ideal candidate will have a proven track record of leadership experience, excellent communication skills, and a strong understanding of retail KPIs. This full-time position offers a competitive salary of $20.25 per hour and a comprehensive benefits package.

**Responsibilities**

  • Supporting the Retail Store Manager in creating a high level of customer service and floor leadership
  • Developing and leading Retail Sales Advisors to achieve daily KPIs and complete tasks
  • Maintaining visual and operational standards, as well as leading by example for company processes
  • Coaching and motivating talent to ensure a positive work environment
  • Scheduling support, payroll support, and supporting weekly/monthly operations and product calls

**Requirements**

  • Customer Service experience (minimum 3 years)
  • Proven Leadership experience (minimum 2 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Highly motivated, charismatic, energetic, and great communicator
  • Ability to be on their feet for 6 to 8-hour shifts and lift up to 50 pounds

**Benefits**

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care

**Schedule**

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

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