Retail Store Operations Manager
7 days ago
**About Snuggle Bugz**
We are a village for new parents navigating the first stages of parenthood. We're seeking a candidate armed with passion and leadership skills to fill our Assistant Retail Store Manager role.
This pivotal leadership position is responsible for supporting the Retail Store Manager in creating a high level of customer service, floor leadership, development of Retail Sales Advisors, and maintaining the company's core values.
The ideal candidate will have a proven track record of customer service experience (minimum 3 years), leadership experience (minimum 2 years), and a strong understanding of retail KPIs. They should be highly motivated, charismatic, and energetic, with excellent communication skills.
**Responsibilities:**
- Store Operations: Opening/closing the store, managing leadership POS functions, and driving team performance
- Scheduling Support: Managing weekly/monthly operations and product calls
- Product & Merchandise: Supporting organizing/receiving/executing shipments, ensuring replenishment, and managing recalls
- Community Engagement: Participating in local Mom groups and supporting Confidence Events
**Requirements:**
- Customer Service experience (min 3 years)
- Proven Leadership experience (min 2 years)
- Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
**Benefits:**
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- RRSP match
- Store discount
- Vision care
**Location:** In-person work location
**Salary:** Estimated $20.25 per hour based on full-time hours
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