Retail Store Operations Manager

7 days ago


Burlington, Ontario, Canada Snuggle Bugz Full time $20

**About Snuggle Bugz**

We are a village for new parents navigating the first stages of parenthood. We're seeking a candidate armed with passion and leadership skills to fill our Assistant Retail Store Manager role.

This pivotal leadership position is responsible for supporting the Retail Store Manager in creating a high level of customer service, floor leadership, development of Retail Sales Advisors, and maintaining the company's core values.

The ideal candidate will have a proven track record of customer service experience (minimum 3 years), leadership experience (minimum 2 years), and a strong understanding of retail KPIs. They should be highly motivated, charismatic, and energetic, with excellent communication skills.

**Responsibilities:**

  • Store Operations: Opening/closing the store, managing leadership POS functions, and driving team performance
  • Scheduling Support: Managing weekly/monthly operations and product calls
  • Product & Merchandise: Supporting organizing/receiving/executing shipments, ensuring replenishment, and managing recalls
  • Community Engagement: Participating in local Mom groups and supporting Confidence Events

**Requirements:**

  • Customer Service experience (min 3 years)
  • Proven Leadership experience (min 2 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)

**Benefits:**

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care

**Location:** In-person work location

**Salary:** Estimated $20.25 per hour based on full-time hours



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