Retail Store Operations Manager

3 weeks ago


Burlington, Ontario, Canada Snuggle Bugz Full time
Lead Retail Store Operations

We are seeking a seasoned retail leader to assume the pivotal role of Assistant Store Manager at Snuggle Bugz. As a key member of our leadership team, you will be responsible for driving sales growth, developing our talent pool, and upholding the company's high standards.

About the Role:

  • Support the Retail Store Manager in achieving store KPIs, maintaining visual standards, and leading by example.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance employee engagement.
  • Recruit, train, and develop a high-performing team of Retail Sales Advisors.
  • Ensure accurate cash handling, manage inventory, and maintain operational efficiency.
  • Liaise with suppliers, vendors, and stakeholders to resolve issues and achieve business objectives.

Requirements:

  • Minimum 3 years of customer service experience and 2 years of leadership experience.
  • Proven track record of achieving sales targets, improving customer satisfaction, and developing high-performing teams.
  • Strong communication, interpersonal, and problem-solving skills.
  • Able to work independently and collaboratively as part of a dynamic team.
  • Flexibility to work varied shifts, including evenings and weekends.

Benefits:

  • Competitive salary: $20.25 per hour.
  • Ongoing training and development opportunities.
  • Casual dress code.
  • Flexible schedule.
  • On-site parking.
  • Store discount.

Location: In-person at one of our retail stores.

Experience: Retail management experience preferred. Leadership experience also preferred.



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