Bilingual Associate, Life Service Specialist

1 month ago


Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our Life Service team at the Royal Bank of Canada. As a Bilingual Associate, Life Service, you will be responsible for providing exceptional customer service to clients over the phone, answering their inquiries and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls and emails from clients regarding their life insurance policies
  • Provide accurate and timely information to clients regarding their policy details
  • Resolve client concerns and issues in a professional and courteous manner
  • Work effectively with clients to understand their needs and provide solutions
  • Collaborate with internal teams to ensure seamless service delivery
Requirements
  • Bilingual, fluent in French and English
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Why Join Us?

At Royal Bank of Canada, we are committed to providing our employees with a positive and inclusive work environment. We believe in the importance of diversity and inclusion and strive to create a workplace where everyone feels valued and respected.



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